Senior Account Manager
What do I like about my job: “I love being surrounded by hard working people. This is the first time in my career that I have had such a challenging and enjoyable position”.
In 2013, Andrea put aside her clinical passions to understand the business side of medicine. She learned medical encounter claim submission under the tutelage of Alyson Smith, who was transferring to another department after 10 years on the job.
Andrea’s passion for her job found her leapfrogging her peers in a matter of months. Although she was nervous to accept a new position, she found herself in a supervisory role after just one year of employment.
As a supervisor, Andrea was instrumental in redesigning the department to become more unified as a team-oriented model. She eventually would train everyone in the process of taking a sole leadership role of her department. Creating communication meetings and assigning all members a role in each meeting gave her staff a sense of ownership and responsibility. Even her staff would reward her great leadership by pooling in to deliver a beautiful bouquet of flowers to her desk.
Her hard work and dedication gained the attention of the DMS owners and led to her promotion to an Account Manager position in 2015 to deal directly with clients. Her particular attention to detail and swift follow-up with client needs has elicited rave reviews and allowed her to once again rise to the top of her department.
Now in her third year of working in account management, she handles the lion’s share of clients for the company. She internally works as an advocate for her clients to demand the best from DMS employees and ensure that client needs remain in the forefront of their minds.