I have been a client at Doctors’ Management Service, Inc. since 2008. Recently, I decide to establish my own LLC. Tim DiBona and his staff were invaluable to me during this process. They provided me with guidance, information, contacts, and resources.
As a physician, I feel that all my professional needs are understood and Doctors’ Management Service, Inc. is committed to my business success. Each staff member is professional, knowledgeable, and trustworthy. Medical billing is just a facet of the exemplary services provided by Tim DiBona and his staff.
I’ve been working with Doctors’ Management Service Inc. for less than a year and I’m so grateful that I found them. My previous biller cost me over $10,000 in billing errors and late billing. That kind of loss is difficult for a small business. I find Doctors’ Management Service to be professional, friendly, and on top of their game. They resolve issues quickly and they are always available to answer my questions and make me feel valuable. If they are not your billing company, you are doing your business a disservice.
We at AT Care, PLLC are very pleased with the billing services provided by DMS, Inc. Previously we have used several other billing services but DMS’ service is much superior and efficient thus, producing a quick reimbursement time and maximizing the payments through its own collection efforts. DMS is not just a billing company but takes holistic approach and provide a lot of other services like credentialing, 3rd party collection, training of our employess, etc.
Our billing philosophy starts with maximizing reimbursement while ensuring no encounters are left behind. It continues with cutting expenses by introducing high-end technology. We understand that when our competitors offshore any piece of the process, it breaks the focus on reimbursement, compliance and communication for a low end option to reduce costs.
You will meet with our department leaders to orient us on all aspects of your practice. Our team will then create a process that is customized to fit your needs while optimizing results. Together, we forge a strategy for the future to improve your process to ensure you will beat out your peers from a financial, regulatory and organizational perspective.
Our Service Options Include:
Bridging your EMR to our system
Charge Capture Technology
MIPS Strategy and Management
Our own EMR options
Reduce your EMR costs with our discounted rate
Attest for MIPS
Your direct connection for all billing matters
Patient Eligibility Checks
Customized Report Package
Electronic Claim Submission
Electronic Remittance Advice
Salus Resource Group
Medical Executive Network to handle needs outside of our services
We can accommodate any of our services individually to suit your needs. Our rates are based on reimbursement and scale depending on specialty, volume and which services are elected for implementation.
Tim DiBona is a medical billing veteran with more than 25 years of experience handling a range of specialties in the hospital and private practice. As the Chief Executive Officer of Doctors Management Service, Timothy applies his experience in the healthcare field to help clients create long term strategies to perfect their business operation by maximizing reimbursement and cutting expenses.
Prior to becoming CEO, Timothy spent a decade running the daily operations while managing all clients for the company. Before that, he worked in all entry level positions in the company (encounter claim submission, medical coding, payment processing, phone calls, and denial appeals).
Over the years Tim created a business model to out-step competitors in the industry. In 2003 he began Documentation Training services at the site of clients. In 2006 he created an internal Bad Debt recovery system that still breaks with the industry norm yet yields spectacular results. In 2009 Tim began publishing an annual educational billing handbook, customized to each client’s specialty and unique needs and requests. In 2013 he started writing bi-monthly articles for MD News to reveal some of the secrets he has only shared with clients. In 2014 Tim partnered with a company to launch their first direct EMR for clients. In 2015 he offered his second EMR product and created an bridge from nearly all EMRs on the market to connect with the DMS PM system to allow immediate and secure receipt of medical encounters. In 2016 he enacted a Charge Capture system for facility based clients to submit billing from an app on their mobile phone.
Now in 2017 he provides MIPS strategy consulting services accompanied by a new EMR product that tracks all MIPS requirements. A credentialing initiative is nearly complete to allow clients 24 hour access to the status of their providers with each payor. He is considering a new service to handle ACI (the new version of Meaningful Use). Finally, production has begun for a DMS app with an expected release date in the winter of 2017.
“When you surround yourself with hard-working, dedicated and loyal partners, it makes a job like mine much easier. We are colleagues, friends and equals always. Our bonds fuse our drive.”
What do I like about my job: “I love being surrounded by hard working people. This is the first time in my career that I have had such a challenging and enjoyable position”.
In 2013, Andrea put aside her clinical passions to understand the business side of medicine. She learned medical encounter claim submission under the tutelage of Alyson Smith, who was transferring to another department after 10 years on the job.
Andrea’s passion for her job found her leapfrogging her peers in a matter of months. Although she was nervous to accept a new position, she found herself in a supervisory role after just one year of employment.
As a supervisor, Andrea was instrumental in redesigning the department to become more unified as a team-oriented model. She eventually would train everyone in the process of taking a sole leadership role of her department. Creating communication meetings and assigning all members a role in each meeting gave her staff a sense of ownership and responsibility. Even her staff would reward her great leadership by pooling in to deliver a beautiful bouquet of flowers to her desk.
Her hard work and dedication gained the attention of the DMS owners and led to her promotion to an Account Manager position in 2015 to deal directly with clients. Her particular attention to detail and swift follow-up with client needs has elicited rave reviews and allowed her to once again rise to the top of her department.
Now in her third year of working in account management, she handles the lion’s share of clients for the company. She internally works as an advocate for her clients to demand the best from DMS employees and ensure that client needs remain in the forefront of their minds.
Aggressive credentialing is essential to open the financial floodgates to your practice. This service allows you to focus on your passion while our experts manage your enrollment and insurance contracts.
It is crucial to partner with an experienced staff that will not sit idle and allow time to pass by, costing you thousands of dollars in unpaid yet deserved revenue. Our knowledge and personal rapport with the local insurance companies give us the upper hand and experience our competitors simply cannot match.
Service Options Include:
It is our responsibility to stay up to date on all of the everchanging forms and processes each insurance company demands, which in turns cuts credentialing time by 30 – 70 percent when compared to our competitors.
Credentialing is a challenging process that is successfully completed in a timely manner by our competent and organized staff who understands the importance of accuracy.
Our mission is to decrease time lapses in contracting in order to increase the rate of which revenue is generated, and we do not stop there. We provide you with 24 hour access to your team’s status. Additionally, we forecast booking of new patients under your payors to efficiently complete the process. We may work directly with your clinicians and always provide transparency and updates to your administration.
If a payor denies your request to join their panel, we will fight (at no extra charge) on your behalf to convince the payor why your practice ought to be embraced and added on.
We take pride in our ability to go the extra mile for our clients. It makes a very strong and positive impact to have a passionate staff working on your behalf. We understand the organization, productivity and dedication that credentialing requires and our clients deserve nothing less than the very best.
Payor enrollment service options range from $250.00 to $2,000.00 per individual provider or business entity.
Would you like to use our RCM product but not want to ditch your EMR? Not a problem. We can create a bridge from nearly every EMR on the market to our system so that once you submit billing on your EMR, it will populate in our headquarters within seconds. Read more
Submit all billing information to your billing company through your mobile device! If you work in a facility (Hospital, SNF, LTAC, Hospice, Medical Group Practice) you can say goodbye to using paper Superbills and printing/faxing your demographic and insurance information. Read more
We will train your staff or providers or advise your decision makers on a consultative basis to become self-sufficient or complete a major project. Our medical management secrets will allow you to maintain your current business model yet benefit from masters in the field who are trained every year on the optimal methods for maximizing reimbursement.
Our trusted vendors are sure to handle anything that exceeds our grasp. We can help you launch a new practice, create a business plan to finance new equipment, find a new practice location… virtually any needs in the medical executive space, can be filled by our resource group.
MIPS is the most impactful change affecting your practice this year. The potential of losing revenue through penalized fee schedules over the next 6 years should be your chief financial concern. An evaluation of your practice is imperative. There are very few MIPS experts, but the tracking process began on January 1st 2017 and nearly all clinicians are already being assessed.
It is crucial that the necessary strategies are implemented prior to data submission as your MIPS score will follow you for the rest of your medical career, much like a credit score. This score will be accessible to potential patients, meaning if a patient sees a Low-Quality Performance score, they are less likely to choose you as their provider.
We have the capability to ensure the appropriate strategy is implemented for your practice or healthcare organization, leading to a compliant and prosperous path to your success.
Our first meeting will evaluate your practice in terms of attaining the required benchmarks. We will travel to you or host your team at our corporate headquarters. This is a thorough information gathering session. We will learn your past experience with quality measures, educate your team on what to expect from MIPS and discuss your anticipated goals for the future. Our trained experts will work to fill in any missing pieces of information that you were not able to provide during the discovery phase.
We will then organize and analyze the data internally to identify your deficient areas that must be addressed to reach your anticipated goals. We will review your quality performance, advancing care information, clinical practice improvement and resource use to measure what your potential score would be without the necessary adjustments. We then evaluate your past experience, your payor mix, a financial impact forecast over 4 years, and realistic resource options.
In our final meeting, we will provide our implementation advice to achieve your goal. We will advise necessary improvements in appropriate areas, ensuring you positive MIPS score potentially leading to higher fee schedules and reimbursements to your practice. Our recommendations not only serve you for this submission year, but going forward you will know what to record and what other activities to participate in to achieve a high score in the upcoming years. Your positive MIPS score will speak to your patients, hospital affiliates and potential employers, showcasing the advanced quality of service you provide to your patients.
Are you maximizing your reimbursement for the services that you are providing? Do you fear an insurance audit may result in a negative outcome, leading to a significant financial penalty? Are your in-house guidelines current?
Our experts will analyze and identify your practice’s weaknesses and short-falls with our chart review system and in return, strengthen your practice. If you have a focused concern, we will target your specific items. We believe every practice has an individual philosophy, and because of this we will help you reach your required compliance goals.
Medical Record Review – Our auditors will review your medical records and determine the accuracy of billed services. Each provider will be critiqued on all elements of their documented history, physical examination and medical decision making. Additionally, we will review your choice for ICD diagnoses and CPT service codes.
We will highlight which areas your providers are omitting to ensure they will be better insulated from an audit. Conversely, we will determine if your providers are over-documenting and indicatehow they can save precious time in their daily routines or perhaps choose a higher level of billing if appropriate. Our reports will be provided to your administrator for review and we will discuss the results to ensure proper interpretation.
Missed Charge Opportunity (MCO) Revelation – There are over 1,000 pages of available services and procedures across CPT and HCPCS. This list of procedures changes every year. Insurance companies pivot quarterly on which codes they will reimburse. We will review and reveal which codes you can submit for services being performed! This will raise your ceiling for future reimbursement.
Insurance Audit Appeals – If your practice is audited and receives a negative outcome, allow our team to determine if you have a case for an appeal. Payors often make mistakes during their audit process. The DMS coding staff will construct the appeal on your behalf. We will advocate your position with all of the necessary documentation to support the appeal and stand behind you every step of the way.
Face-to-face training with auditors and providers is the optimal method to ensure an improvement in documentation behavior. Whether one-on-one, with a group, or using both methods, this format proves to the clinician that they have chronic issues and gives them an opportunity to privately ask situational questions to clarify any misunderstandings of the billing process. Read more
How would you fare if you were selected for an insurance audit? Our team will explain how to improve documentation to beat the auditors. We will itemize the financial risk you have per encounter. We will also identify MCOs to find new revenue sources for the services you are already providing. Read more
Maximizing reimbursement starts with a thorough process that goes well beyond simple claim submission. We analyze and diligently work each patient encounter so you receive feedback to constantly improve the finances of your practice. Read more
Create a strategy to handle your Quality Performance, Advancing Care Information, Resource Use and Clinical Improvement Activities to avoid nasty MACRA penalties and enjoy the fruits of an incentive bonus to your fee schedule! Read more
Aggressive credentialing is essential to open the financial floodgates to your practice. We will enroll your providers, business entity, and facility with all payors you select. We also handle CAQH maintenance and Re-credentialing. Read more
There is no better way to improve your clinician’s documentation than to have our experts sit face to face with your providers and discuss the results of our review. In this candid discussion, we will furnish proof of our findings and the regulations that govern our findings. Since we have performed this service for 15 years, we are also able to discuss practical resolutions for changing your provider’s routines. We also offer a group meeting format to discuss troubles that sweep the entire practice. This allows valuable cross-talk between providers to share their own experiences and learn from each other.
Documentation Handbook – Our team will create a handbook tailored to the services your practice employs. It covers the requirements for documentation and reminds you of services you may not otherwise consider for billing. It also will include clinical examples that are appropriate for your specialty. We will remove the legalese and provide understandable language to allow for a practical reference. This may be provided as a PDF or as a hard copy. Most of our clients keep this handbook in a physical form, in an administrative space, physician lounge, or the location where medical notes are typed or dictated.
Your team can perform billing by simply swiping on their mobile phone with this amazing technology. This is an ideal technology leap for independent groups or staff clinicians providing healthcare in a facility setting (hospital, SNF, LTAC etc). The patient demographic and insurance information is matched to the provider’s billing in an automated fashion and transmitted in seconds through the cloud on its delivery path to our corporate office.
Discounts are available for part time providers, counselors, and advanced practitioners.
DMS has partnered with EMR companies to provide a discounted rate to clients and maintain options for Stage 3 Meaningful Use, Quality Performance, ACI, Clinical Improvement Activities and Resource Use attestation. This means you will have all the tools to report for MIPS on your tablet or laptop.
As we learn about your practice and budget plan, we will suggest and provide a demonstration of our best solutions. All of our EMR solutions connect directly to our headquarters to allow the instant transmission of your encounters for billing submission.
To make your practice even more productive, our software offers:
· Status of patients moving from the waiting room to the exam room and which rooms are available
· Metrics on how long your patients wait to be seen by the provider
· Overview of patient medical summary
· E-prescribe and E-lab with options to refill or deactivate medications
Keep your EMR and create a direct sync with our software to minimize the turnaround time from a patient visit to insurance reimbursement. We invested in our internal system to create a digital bridge that connects nearly every EMR on the market to our headquarters! No more worrying about faxing, scanning or mailing all your superbills to your billing company. If you do not wish to engage in a digital bridge, we will create a user access point to allow our team “view only” access to your EMR to procure all necessary information to complete the revenue cycle process.
When I ventured into solo private practice last year I was nervous about finding the right billing company for my needs. After interviewing multiple companies , I chose Doctor’s Management because of their personalized and thorough approach to billing and practice management. With every encounter, they have exceeded even my highest expectations, in their timelines in correspondence, customer service, knowledge of healthcare regulations and billing, and expedience with credentialing. Furthermore, Tim’s emphasis on excellence is even apparent in his affiliates and referrals – each professional reference he offers to help with my practice, from a bookkeeper to an IT specialist, is hand-picked for their similar philosophy of respect, diligence, fair pricing, and excellent service. I couldn’t be happier with Doctors’ Management Service.
In 2013 I started my practice, Boston Vein Care. I have worked with DMS in the past and wanted to bring them in to help me out with credentialing for my practice. Credentialing was somewhat different due to imaging component and vascular lab in addition to simple practice component. Jennifer was my go to contact in DMS and found her very professional and diligent and not only took care of my paperwork, but also went the extra mile to help me out for the future months and now years dealing with the insurance companies to ensure my equipment was certified accordingly. I strongly recommend using Doctors’ Management Service for their credentialing service.
I have been using Doctors’ Management Service, Inc. (DMS) as my billing company for almost two years. I have practiced medicine for more than thirty years and have had the opportunity to use many billing companies. DMS stands out as the best, far and away. And this is for a number of reasons. Firstly, the people at the company are uniformly pleasant and helpful. Also, employees have specific responsibilities so you can always talk to the right person without going through an elaborate questioning process. Furthermore, the company is truly a full service company – recently DMS helped with filling out an insurance provider application. Two months ago I was helped with a DME application. DMS is so much more than a billing company. And, of course, they do a great job billing and following up with outstanding bills. I recommend them highly and without reservation.
We have been working with Doctors’ Management team for over a year now. We are very pleased with their professionalism and quick response to our questions/concerns. They always get back to us with an answer, usually the same day. Our decision to move from a larger company to one with hands on management has been extremely beneficial.
It is a pleasure working with Doctor’s Management Services (DMS). They are one of the best and most organized companies that I have ever had the opportunity to experience. A fantastic and supportive group of individuals who really care about what you do and the role they perform in your business. Clear, concise and informative billing services that help you understand how to take the work that you are performing and bringing it to the next level so you are being reimbursed accurately. They are always willing to go the extra mile and I highly recommend them.
When I closed my solo surgical office practice and semi-retired, I realized that I would still need a billing service, as previously my secretary had done the billing. I decided to sign-up with DMS because they came highly recommended. Tim Di Bona and his staff have not disappointed. They are professional, competent, and polite and they answer all phone calls and e-mails promptly. Although I am a small account, I feel that I receive their full attention when needed. Particularly, the staff is persistent and successful when tracking down out-standing insurance payments. DMS would be the perfect fit for any practice, large or small, that requires a dependable, professional, up to date billing and management service.
It gives me great pleasure to write this recommendation for Tim. I have known Tim for a very long time and have been fortunate enough to work with him over the last few years on a professional level as a business partner within the Salus Resource Group.
The idea behind the Salus Resource Group is to bring a group of varied professionals together that provide comprehensive solutions for the medical and dental community. From the inception of the idea, Tim quickly emerged as the leader among our group. Tim has the ability to transition from a technical role to a management role where appropriate. The skill to “bridge the gap” between the technical and the functional make him an excellent business facilitator. In addition, Tim always displayed excellent communication and leadership skills, which resulted in a highly functional team who accomplished a tremendous amount of quality work in very short timelines.
Overall, Tim has been a tremendous contributor to the success of the Salus Resource Group and always works with the highest level of honesty and integrity. He is also a great listener and a caring and compassionate individual that is always concerned with the needs of others.
The quality of his work coupled with his outstanding character consistently exceeds expectations. I give Tim my highest recommendation for any endeavor he may pursue, without reservation.
Tim has provided the highest level of service that our doctor clients could ask for! DMS’ medical billing services are best in class. The team at Doctors’ Management Service is friendly, professional, and dedicated to helping physicians and dentists to maximize reimbursements. If you are a physician or dentist, managing your own billing, I would recommend that you have a talk with Tim. Keep up the great work Tim and DMS!!
Tim is a very capable business person. He is very attentive to detail while having the ability to keep an eye on the intended goal- I have a business relationship with Tim, that I value very much. Highly recommend.
Timothy follows in his parents footsteps of being an excellent service and depth of knowledge oriented person with which to work. His company, Doctors management Service has been the finest physician billing-service company with which I have ever worked
Due to Tim’s diligence in overseeing the company’s activities, I consider DMS as the ideal client. Tim is a professional with refreshing candor which makes him an excellent representative of DMS. Most importantly, he maintains respect for his business partners in his honesty, trust, and considerations. It has been my pleasure to work with Tim and I look forward to assisting DMS in the company’s future endeavors.
I have found DMS to provide the most prompt and professional service of any billing company in the area. The staff are pro-active, courteous and always helpful in answering my questions. They go above and beyond by customizing and tailoring my reports to my practice while at the same time working tirelessly to ensure maximum reimbursement in a legal and ethical manner. Their dedication, experience and success allow me to focus on my practice by relieving me of the day to day burdens of the business side. I can do this because I have the confidence that DMS is working hard for me and in my best interest. I can have as much or as little involvement as I want – it’s like having an in house business manager and billing department all for a relatively low flat rate. I have and will continue to recommend DMS to my colleagues for all of their medical billing and business support needs.
I have had the personal experience of working with Doctors’ Management Service for over ten years as my billing service. I am very pleased to let you know, as I have said many times in the past, that you have highly trained and professional people working courteously and efficiently.
It is amazing to see that a relatively small company like yours is very proficient and well organized compared to that of larger billing corporations. Your business should grow to a state wide or even a nation wide emergency billing service.
I was impressed with your input knowledge and great stride to work with a great interest in resolving problems and issues. In the past I have sent a handwritten letter and memo from Dr. Geller from the Emergency Department at Norwood Hospital with almost no billing complaints out of approximately 50,000 plus billing charts by your company.
I wish you all the best and hope that your company grows. Congratulations on doing excellent work.
I have been extremely satisfied with the work and service provided by Doctors’ Management Service.
For more than five years, they have been taking care of the billing for our Hospitalist group at Caritas Norwood Hospital. They are very prompt, responsive, and proactive. They are able to accomodate all of our requests for reports, information, and staff training. Most importantly, DMS has worked alongside us to keep improving our billing systems and performance. Without DMS as a partner in our endeavor, I think our overall results would not be as stellar.
I was associated with Doctors’ Management Service for 11 years from 1994 to 2005, when our Emergency Medicine group became employees. My experiences with the entire staff were exemplary. Their organization provided constant useful feedback and guidance regarding each physician’s documentation skills and weaknesses. This allowed us to maximize our collections and constantly improve. We were apprised promptly of changes we needed to make when Medicare or other insurers abruptly changed the rules. Individual “one on one” attention was easy to obtain and all staff members were attentive, patient, and clear in their instruction and guidance. The doors were always open. I don’t believe it is possible to get a better billing service for an Emergency Medical Group. I recommend them highly.
New England Inpatient Specialists began its relationship with Doctors’ Management Service in February of 2006 with the opening of our first Hospitalist Program. We had interviewed many billing companies and decided on DMS based on their experience and reputation. Over the past two and a half years we have been very satisfied with all the services that they have provided us. Inquiries are always answered in a timely and efficient manner.
> Together with DMS staff, we have implemented a system to ensure the capture of all billable charges.
> DMS has worked with us in customizing Quarterly reports designed to meet our specific needs. These reports are useful resources for analyzing our productivity and planning for future growth.
> DMS Coding Specialists hold quarterly Coding and Documentation reviews tailored specifically for each physician on our staff. These sessions have been very productive and informative especially when new physicians join the group.
> DMS is proactive in their negotiations with insurance companies and does all initial credentialing for our physicians.
We are pleased to recommend Doctors’ Management Service without reservation.
I am a cardiothoracic surgeon and spend most of my time running a medical device company. I do still assist colleagues on thoracic cases that might be more challenging or where they have difficulty finding other help. Despite my low volume, low revenue status, the people at DMS have been committed to my account and providing me with ‘payment where payment is due’. They have been consistently both pleasant and focused on maximizing revenue, a rarity in modern times. They have more than earned their ‘fee’ through their tenacity and attention to detail. I recommend them highly, no matter what your current level of activity may be.
I am a fulltime emergency room physician at Norwood Hospital. I have been on staff there since 1967. For the past 17 years, the billing from my practice has been handled by Doctors’ Management Service. I cannot say enough praise for Doctors’ Management Service in managing my account. I have never found a more professional, dedicated, efficient, and reliable service. They have always remained current not only in billing trends, but also in the mechanisms in billing whether electronic, computer driven, or otherwise! In addition, they have always been willing to provide a variety of statistical analyses of the practice and assistance in handling monthly financial matters as I might desire. Finally, the returns over the years have always been outstanding and continue to be so, even when one considers the most hostile environment physicians have been subjected by third party payers! If it would be of assistance to you in your endeavors regarding Doctors’ Management Service, I would be most happy to communicate with you at any time.
Doctors’ Management Service has performed billing services for me as well as for Norwood Emergency Associates for nearly 20 years. Their service and professionalism has been outstanding at all times. Their service is prompt, efficient and yields excellent results. We could not have a better billing service. I give them my highest recommendation.
I have had the pleasure of working with Mrs. DiBona’s firm, Doctors’ Management Service Inc, since August 1989. Our experience has been quite favorable and I would highly recommend Mrs. DiBona without exception.
It is my pleasure to write a recommendation for Doctors’ Management billing services. I have had experience with Doctors’ Management Service Inc over the past 16 years and have found the company to be honest, efficient and highly effective. The service provided by Doctors’ Management is responsive and personal. I have always observed that they exercise appropriate sensitivity to both the physicians’ interests and any patient concerns. Prior to my practice at Norwood, I had the opportunity to oversee the billing for a very large and successful emergency practice. While doing so, I have had the chance to interview and review many of the billing options available both in and out of state. I believe too often choices are based on the size of the company or the magnitude of their fee rather than dollars collected per patient. My experience is that Doctors’ Management is unsurpassed in delivering on dollars per patient. I highly recommend Doctors’ Management Service for emergency medicine billing and I feel strongly that an alternate choice would be a costly commitment to mediocrity.
I have worked with Barbara and Richard DiBona and their company, Doctors’ Management Service, Inc., since becoming a self-employed Emergency Physician in 1995. I had recently finished my residency and had been a salaried employee until that time. I, like many of my colleagues, knew nothing about the complexities of medical billing. Thanks to the DiBona’s I now have an infinitely better understanding of the business of medical billing. The DiBona’s are very thorough and knowledgeable about all aspects of billing. They stay abreast of the latest billing trends and insurance changes that might affect my income. They use state of the art computers and software to process my claims quickly and efficiently. Because of their investment in the latest technology, my turn around time on reimbursement is excellent. When visiting the office, the staff is always professional and pleasant. Overall, I am extremely pleased with the years of service I have received from Doctors’ Management Service Inc. and I highly recommend Barbara and Richard DiBona for all of your billing needs.
Doctors’ Management Service is a medical management company founded on the belief that long term partnerships bear more fruit than short term vendor relationships. We pride ourselves on understanding the intricacies of our client’s needs beyond the services that we provide for them. Our commitment forges a partnership that ensures our client’s viability and success, which in turn, leads to our viability and success.
In 1987, DMS was born in the basement of a small home with large dreams. Although Emergency Medicine was the founding specialty focus, DMS now boasts dozens of clients across most specialties, delivering care across all facility settings. The business was founded by Barbara DiBona and her husband Dick. In 2011, the company was turned over to their sons Timothy and Richard who each have over 20 years of experience with DMS. Both have played integral roles to shape the company in recent years.
I have used Doctors’ Management Service, Inc. as my billing agent for over ten years and couldn’t be more pleased. They have been diligent with billing and collections, and have helped me and my colleagues with insurance issues, and their recent software upgrade significantly increased my income. They are a top tier service which is well worth their fee. I heartily recommend them, and would hope to continue using them for the foreseeable future.
I am writing to express my satisfaction with Doctors’ Management Service. I have been impressed with their coding and complete reporting of medical encounters over the last 3 years. I believe they make every attempt to capture and code for services provided. Dick and Barbara are to be commended for staying abreast of billing issues in a fast changing environment. I am sure anyone who uses the service will make similar observations.
In one and a half short years, Andrea has managed to reach the rank of Supervisor swifter than any employee in DMS history. She is the defacto leader in our Encounter Entry department. The majority of our entry specialists have learned under her tutelage. Read more
Rich keeps the company’s finances in order. His ability to answer the customized report requests of our clients is unparalleled. We can always depend on Rich to solve any financial anomaly that pops up. Read more
Barbara provides structure and confidence as the founder of DMS. She created the company to provide close relationships built on trust and honesty. Her presence keeps the message alive and strong. Read more
I am writing this letter in support of Dick and Barbara DiBona of Doctors’ Management Service who were the preferred billing service from 1987 through 1999 while I was the Director of Emergency Services at Southwood and Norwood Hospitals. During this time Doctors’ Management were billing up to 40,000 patients per year. When I relinquished the Director position in 1999, the DiBona’s continued to be voted in annually as the ER group’s billing service. The DiBona’s have proved to be meticulous in their bookkeeping, knowledgeable of billing practices, and responsive to a diverse group of physicians’ information requests. The DiBona’s have often provided data that resulted in better physician documentation, leading to improved physician practice and increased revenue. The DiBona’s ongoing efforts to educate the physicians regarding the federal government’s requirements for patient histories and physical exams have had significant impact on group practice. Doctors’ Management has integrated their billing practice and the physician’s clinical practice seamlessly. Dick and Barbara are hard working, their integrity is unquestioned, and I highly recommend their services.
DMS is owned and operated by the DiBona family and is a relatively small business in comparison to other local companies which our group has known. Although many could consider this a disadvantage, I would strongly disagree. During this time, I have become personally acquainted with the DiBona’s and find that I have the ability to personally discuss my account with an individual who is intimately knowledgeable about the details of my account. I have compared results of my returns and general level of satisfaction with other ED directors in the area. I have found that these returns (in comparable payer mix areas) and the high level of prompt, personal service are clearly superior in every regard. Indeed, I have been contacted on a number of occasions by DMS with suggestions about my documentation to maximize revenues, to which I am entitled. This level of attention is foreign to those individuals in groups using large companies. In summary, as an emergency department physician and director, my role is to provide the best health care possible. My expectation for the reimbursement of these services is also extremely high. DMS delivers on this expectation and I recommend them to you enthusiastically. I would be happy to discuss any questions that you may have about DMS.
I have heard from friends for years that DMS was an honest and aggressive medical billing company. When problems with my former billing company came to a head, I decided to use DMS. They have been terrific. I can always get in touch with someone to take care of a problem with personalized service. They pick up from my office and direct deposit into my accounts. Billing has been seamless, and my paid claims have gone up appreciably.