Medical Coding Manager
Personal Quote: “The only way to do great work is to love what you do”.
Holly became a medical coding specialist with DMS in 2012 after earning her medical coding and billing certificate from Lincoln Technical Institute in 2012. Her education was then partnered with the close mentoring of Mary Grott, who served DMS as a direct educator to physicians for more than ten years. Seizing upon the fruitfulness of a great education and mentor, Holly’s drive took her to the supervisory position of her department. She was then tasked with training new coders to the company and teaching them to think beyond what is written on the billing sheets. Her staff became strong and self-sufficient.
Every year, Holly authors Documentation Handbooks for hundreds of providers. She works closely with our account managers to cater the handbooks to the services client provides. It also explains new billing codes that the physicians may consider for use. Holly then assists with the creation of EMR templates or new Superbills for her clients. She has also used her skills to create and implement PQRS plans for dozens of clients.
When DMS launched their Charge Capture service in 2016, Holly learned and provided training to DMS staff to understand how to combine the skills of coding and claim submission. Holly also provides Billing and Coding orientation phone calls to new members to her existing group clients. This takes a lot of stress and work off of the hands of the client’s office, which may not be well versed in the billing process and areas of focus.
Presently, Holly has risen to the top of the coding department at a young age and is responsible for hosting monthly communication meetings internally and periodically audits her coders to ensure their proficiency remains sharp for her clients. The forum also allows for feedback to help Holly continue to find ways to improve her department.