Chief Executive Officer
Tim DiBona is a medical billing veteran with more than 25 years of experience handling a range of specialties in the hospital and private practice. As the Chief Executive Officer of Doctors Management Service, Timothy applies his experience in the healthcare field to help clients create long term strategies to perfect their business operation by maximizing reimbursement and cutting expenses.
Prior to becoming CEO, Timothy spent a decade running the daily operations while managing all clients for the company. Before that, he worked in all entry level positions in the company (encounter claim submission, medical coding, payment processing, phone calls, and denial appeals).
Over the years Tim created a business model to out-step competitors in the industry. In 2003 he began Documentation Training services at the site of clients. In 2006 he created an internal Bad Debt recovery system that still breaks with the industry norm yet yields spectacular results. In 2009 Tim began publishing an annual educational billing handbook, customized to each client’s specialty and unique needs and requests. In 2013 he started writing bi-monthly articles for MD News to reveal some of the secrets he has only shared with clients. In 2014 Tim partnered with a company to launch their first direct EMR for clients. In 2015 he offered his second EMR product and created an bridge from nearly all EMRs on the market to connect with the DMS PM system to allow immediate and secure receipt of medical encounters. In 2016 he enacted a Charge Capture system for facility based clients to submit billing from an app on their mobile phone.
Now in 2017 he provides MIPS strategy consulting services accompanied by a new EMR product that tracks all MIPS requirements. A credentialing initiative is nearly complete to allow clients 24 hour access to the status of their providers with each payor. He is considering a new service to handle ACI (the new version of Meaningful Use). Finally, production has begun for a DMS app with an expected release date in the winter of 2017.
“When you surround yourself with hard-working, dedicated and loyal partners, it makes a job like mine much easier. We are colleagues, friends and equals always. Our bonds fuse our drive.”
Director of Operations
Personal Quote: “We all need to prosper”.
In 2005, DMS was a very different company. It was limited to just Emergency Medicine, Internal Medicine and General Surgery. This is when Jennifer joined as a medical coder. Her passion showed early as she wanted to learn every department of the company. Instead of aiming for a supervisor’s role, she moved laterally to understand encounter claim submissions. After mastering her second department, she moved to the backend of the process and learned payment entry, rejections and the appeal process for denied claims.
Then, an opportunity in the credentialing department opened and Jennifer seized it. This would be the first position that she would communicate directly with her clients. She enjoyed the position and took over the department. As the company started to spread into many new specialties, she learned how to credential them all. Before leaving the department, she had the idea to offer credentialing services outside of medical billing. This launched our second most popular service line for the company.
Her next step up was Daily Operations. This put her deep into management of the company’s employees. Periodically, she has had as many as 30 employees following her direction. For the clients, she assisted with report creation.
In 2016, Jennifer was promoted to the director level of operations. This allowed her more autonomy and she immediately pursued efficiency improvements in each department. This considerably shortened the transition time from receiving a bill to submitting a claim. It also tightened the cash flow process for clients to shrink the window of time it takes for an encounter to complete the revenue cycle. She became integral with the adoption of new software models used for all the services DMS offers.
Jennifer loves her position because she cares about those she works with and she has the ability to improve their environment. No other employee has worked in every department of the company. Whether it is employees, management or her clients, Jennifer’s dedication and work ethic is never questioned.
(508) 238-8646 ext. 673
Senior Account Manager
What do I like about my job: “I love being surrounded by hard working people. This is the first time in my career that I have had such a challenging and enjoyable position”.
In 2013, Andrea put aside her clinical passions to understand the business side of medicine. She learned medical encounter claim submission under the tutelage of Alyson Smith, who was transferring to another department after 10 years on the job.
Andrea’s passion for her job found her leapfrogging her peers in a matter of months. Although she was nervous to accept a new position, she found herself in a supervisory role after just one year of employment.
As a supervisor, Andrea was instrumental in redesigning the department to become more unified as a team-oriented model. She eventually would train everyone in the process of taking a sole leadership role of her department. Creating communication meetings and assigning all members a role in each meeting gave her staff a sense of ownership and responsibility. Even her staff would reward her great leadership by pooling in to deliver a beautiful bouquet of flowers to her desk.
Her hard work and dedication gained the attention of the DMS owners and led to her promotion to an Account Manager position in 2015 to deal directly with clients. Her particular attention to detail and swift follow-up with client needs has elicited rave reviews and allowed her to once again rise to the top of her department.
Now in her third year of working in account management, she handles the lion’s share of clients for the company. She internally works as an advocate for her clients to demand the best from DMS employees and ensure that client needs remain in the forefront of their minds.
(508) 238-8646 ext. 680
Medical Coding Manager
Personal Quote: “The only way to do great work is to love what you do”.
Holly became a medical coding specialist with DMS in 2012 after earning her medical coding and billing certificate from Lincoln Technical Institute in 2012. Her education was then partnered with the close mentoring of Mary Grott, who served DMS as a direct educator to physicians for more than ten years. Seizing upon the fruitfulness of a great education and mentor, Holly’s drive took her to the supervisory position of her department. She was then tasked with training new coders to the company and teaching them to think beyond what is written on the billing sheets. Her staff became strong and self-sufficient.
Every year, Holly authors Documentation Handbooks for hundreds of providers. She works closely with our account managers to cater the handbooks to the services client provides. It also explains new billing codes that the physicians may consider for use. Holly then assists with the creation of EMR templates or new Superbills for her clients. She has also used her skills to create and implement PQRS plans for dozens of clients.
When DMS launched their Charge Capture service in 2016, Holly learned and provided training to DMS staff to understand how to combine the skills of coding and claim submission. Holly also provides Billing and Coding orientation phone calls to new members to her existing group clients. This takes a lot of stress and work off of the hands of the client’s office, which may not be well versed in the billing process and areas of focus.
Presently, Holly has risen to the top of the coding department at a young age and is responsible for hosting monthly communication meetings internally and periodically audits her coders to ensure their proficiency remains sharp for her clients. The forum also allows for feedback to help Holly continue to find ways to improve her department.
(508) 238-8646 ext. 692